Engagement and social impact
What we do
We bring organisations and communities together to shape confident decisions about policies, places and projects.
Our engagement and social impact team has a wealth of experience in best-practice engagement and social sustainability methodologies to develop strategies that reduce risk, increase positive impacts and deliver benefit for communities. We’re skilled at designing and facilitating workshops that bring stakeholders together to help identify and resolve problems and have particular expertise in deliberative and co-design processes. We are highly experienced in face-to-face and digital engagement methods and manage community issues with sensitivity and integrity. As politically astute practitioners, we balance community needs with the expectations of decision-makers and influencers.
Engagement strategies and frameworks
Organisational engagement strategies and frameworks; engagement strategies for regulatory resets, policy development, place-based visions, masterplans and infrastructure projects; engagement reviews and benchmarking.
Social and qualitative research
Behavioural insights research, lived experience and place-based research, workforce accommodation analysis and community insight studies.
Collaborative decision-making
Design and facilitation of deliberative decision-making and co-design processes, human-centred design and participatory engagement approaches.
Engagement implementation and evaluation
Design and delivery of engagement programs to support project development and approvals processes, community & stakeholder engagement plans and engagement evaluation.
Social outcomes and benefits
Design and delivery of managed community benefit programs, social impact assessments and social impact management plans.
How we do it
We identify the mutual ground where communities and organisations can move forward together. These principles shape how we work with organisations and communities to navigate complexity, build trust and support better decisions.
Strategic and adaptive
We approach every challenge with both a clear point of view and the openness to adapt as things evolve.
Outcome-led thinking
We define shared outcomes, see the bigger picture and design the right approaches to create meaningful value.
Outside-in perspective
We bring fresh perspectives that help clients see challenges, opportunities and stakeholder dynamics differently.
Innovative and evolving
We continuously evolve our methods, tools and expertise to respond creatively to increasingly complex challenges.
Collective expertise
We draw on the diverse skills and experiences across our team to deliver integrated solutions that are greater than the sum of their parts.
Where we work
Approvals and social licence
Helping organisations understand social risk, respond to community needs and build the support required to secure approvals and social licence.
Precincts, urban renewal and place strategy
Helping organisations understand social risk, respond to community needs and build the support required to secure approvals and social licence.
Regulatory engagement
Helping regulated organisations work collaboratively with customers and stakeholders to shape revenue proposals and deliver equitable outcomes.
Energy transition and community benefit
Supporting organisations and communities to navigate the social impacts of new energy infrastructure and ensure communities share in the benefits of change.
Resilient communities
Bringing communities, organisations and decision-makers together to shape actions that reduce disaster risk, adapt to climate risk and strengthen resilience.